Clik here to view.
Meet Customer Expectations AND Have Operational Excellence
I am way behind in my blog reading. When reading some of my backlog, I found this great post by Brad Power over at Harvard Business Review. Why was it great? Brad talked about how meeting the...
View ArticleClik here to view.
Blog Reader Survey: I want to hear about your needs from the blog
Recently, I have been participating in a series of conversations with a small group of other bloggers about how to improve the online lean learning community. We thought it best to start with what you...
View ArticleClik here to view.
Apple Store Not Focused on Customer
I do like the Apple products. I have found them to be easy to use and high quality. I have the original iPad (although half my apps won’t update anymore) and I think the Apple music players are still...
View ArticleClik here to view.
It’s About Knowing Your Audience
Decisions Don’t Start with Data. This was a post found on the Harvard Business Review Blog. This is another attempt to explain how marketers are the kings of the world telling us what we should buy...
View ArticleClik here to view.
Lean Culture Change
Recently, I had the opportunity to tour a local company that does sheet metal work. The company does not advertise being lean, although they are a part of our lean consortium. When you walk in the...
View ArticleClik here to view.
Open for Business
I have had a hard time keeping up with the blog this year for a very good reason. Regular readers may know that my wife has had an online business selling handmade soaps and bath and body products...
View ArticleClik here to view.
One Man’s Lean Journey: Gain Respect and Deliver What the Customer Desires
I spent about a year working as an Industrial Engineer at Guardian before I got on opportunity to move into the Program Manager position. In this role, I was responsible for managing every engineering...
View ArticleClik here to view.
Customer Focus Eliminates Waste
Recently, my wife had an experience with supplier that wasn’t focused on us as a customer and it created great waste for the supplier. The shop was low on a particular candle that we buy from a local...
View ArticleClik here to view.
One Man’s Lean Journey: Process and Data Don’t Matter…Just Emotions!
Following a structured problem solving approach takes fortitude and courage when the world around you wants to shoot from the hip and judge based on their emotions. I found this out when dealing with...
View ArticleWho is Your Real Customer?
Lean is focuses on adding value for the customer. But, who is your real customer? Many groups will talk about supporting another group within the organization. The focus is on making the internal...
View Article
